Can I keep my current number?
Yes. The simplest way: ask your current provider to forward your number’s calls to your RingCasa number. Your customers dial the same number as before. To move the number itself to us, write to [email protected].
Do I need to buy phones?
No. RingCasa works in the browser (a headset helps), in the Android app and in the Chrome extension. You can also ring your team’s cell phones, iPhones included.
Can I call 911 with RingCasa?
No. RingCasa cannot reach 911 or any other emergency service. Always keep a landline or a cell phone within reach for emergencies, and make sure your team knows.
What does my plan include?
Solo includes 600 call minutes and 150 texts a month. Pro includes 600 minutes and 300 texts per user, pooled across the team. Beyond that: 4¢ a minute and 4¢ a text, billed at month end. See pricing.
How does the free trial work?
14 days, no credit card. The trial includes a limited volume of calls and texts so you can try RingCasa in your real day. Pick a plan when you’re ready; otherwise the account simply stops.
I run several businesses. Do I need several accounts?
No. On Pro, up to 3 businesses share one account, each with its own number, greeting and contacts. More businesses are $13 a month each, number included.
Can I text US numbers?
Yes. If you use a US number, carriers require your business to register for texting (A2P 10DLC). RingCasa walks you through it; the registration is in your business’s name and carrier fees are passed through at cost.
Can I record calls?
Yes, recording can be turned on. You must let callers know — for example in your greeting — and follow the laws that apply to you.
What language is the app in?
French and English. Each team member picks their language, and your automatic texts can be written in both.
Can I cancel anytime?
Yes. Monthly plans have no commitment: the subscription ends at the close of the paid period. The yearly plan is paid upfront for the year.
Where is my data?
RingCasa relies on established providers (for example Twilio for telephony and Stripe for payments) that may process data outside Québec, including in the United States. It’s all explained in our privacy policy.
Do prices include tax?
No, prices are before tax. GST and QST (or your province’s or state’s taxes) are added on the invoice.